Arrive early (Yep!)
This is so you can have ample time to browse the current art exhibition on display. In some cases, you may be required to complete additional electronic forms so if you are late, we may need to shorten your treatment to accommodate for the next scheduled appointment.
Check-in at the front desk
During daytime hours when the gallery is open, we do ask that all patrons check in at that desk and meet our host before enjoying the art in the gallery, lounge or fitness area while waiting for a service provider. Before or after gallery hours, your service provider will welcome you and take you to the designated service area so please make sure you have coordinated this with them beforehand.
Cell phone etiquette (Shhhhh!)
To ensure a serene and relaxing experience for all of our guests, we kindly ask that you turn off your cell phone upon arrival at the spa and refrain from taking phone calls if at all possible while in the gallery spa. Texting is always allowed prior to or after your wellness treatment.
When you are at the gallery spa, please be respectful of others. We want all of our guests to have a relaxing and memorable experience.
Medical or Health Conditions
To better serve you, please let your wellness therapist know if you have any of the following: pregnancy, muscle or joint injuries, heart condition, high/low blood pressure, diabetes, fever, contagious skin condition or any other medical issue.
Also inform your wellness therapist if you are using Retin-A, Accutane, or any photosensitizing or keratolytic medications, or have recently had laser or plastic surgery. Any of the above scenarios may affect our ability to treat you depending on your choice of wellness service.
We accept American Express, Discover, Visa, MasterCard, Healthcare Gallery Gift Cards, and Cash. We also accept 225Trade and Partners1 trade cards but note; these forms of payment are only applicable to services and not Art sales, dry goods or skin care products. **See below for other financing options.
Gratuity (Yes please and Thank you!)
Gratuities are not included in the price for our services, but are gladly accepted. Usually gratuities range from 15-20% of the service price, or larger if you experience exceptional service.
Cancellation & No-show Policy
You may be asked to provide a credit card in order to book or confirm your appointment. This card may be used to check out the day of your scheduled appointment or you may pay with cash, check, or another credit card.
Because your appointment time has been reserved for you, we ask that you kindly provide at least 12 hours notice if you need to cancel or reschedule your appointment. Failure to cancel within 12 hours or failure to to show up for your scheduled appointment will result in a charge for 100% of the scheduled service or services.
**If you have purchased a package (pre-paid sessions), failure to cancel within 12 hours, or show up for your scheduled appointment time, will result in one package session forfeited. Please understand that we have reserved this time exclusively for you so please be considerate and let us know way in advance if you cannot make it in for any reason.
Return & Exchange Policy
- We will honor a return or exchange, within 30 days of the original purchase date for any cosmetic products that have not been opened or used.
- ALL food and drink products are FINAL SALE. No refunds or exchanges will be issued.
- ALL gift cards are FINAL SALE. No refunds or exchanges will be issued.
- ALL packages and memberships are FINAL SALE. Absolutely NO exchanges or refunds will be issued.