Primary Care - Frequently Asked Questions
A: Having a primary care doctor you see regularly is key to your overall health. Through regular visits, your PCP gets to know you, your family history, and your lifestyle. You can develop a trusting relationship with your PCP that allows you to talk honestly and openly about your health concerns.
Your PCP helps you stay healthy by providing regular checkups and preventive health care screenings. Your PCP can help you successfully manage life-threatening and “silent” medical conditions, such as high blood pressure, cancer, and diabetes. Your PCP also can connect you to highly trained medical specialists when you need advanced or specialized care. When your care includes treatment from numerous health care specialists, your PCP can ensure you receive the best possible care.
A: Not only can we take care of you like other primary care doctors do, but we take it a step further. We make other recommendations from a wellness perspective such as helping you with improving your nutrition, your sleep hygiene and your physical fitness level.
A: Be open and honest with your physician about what’s going on with your health. Some questions to consider are:
- Are you experiencing painful or uncomfortable symptoms that interfere with your daily life?
- Is a medication you’re taking making you sick
- Do you need help making healthy decisions or lifestyle choices
- Are you experiencing and having trouble coping with stress, depression or sadness?
- Are you having trouble sleeping or with your marriage or children?
A: Our office is completely paperless and we respond quicker through electronic communication rather than direct phone calls. As a result, the registration staff will ask you to complete your new patient registration online or through this link: (insert URL). To communicate with the office with regards to appointments requests, med refills or lab updates, we also ask that you download the “Healow” app and use our practice code “JGFDCA” to sign on.
A: Please bring ALL medications or supplements you are taking and a copy of your insurance card and personal identification card. If your insurance requires a co-pay/ deductible, please be prepared to pay that at the time of your visit. We can also collect that copay over the phone prior to your appointment if necessary.
A: We ask that you contact your pharmacy before your medication runs out to request a refill. They will then initiate a refill request with our office. Please note that any new medications may require a patient visit and that new prescriptions or refills can take up to 72 hours to complete. That said, please always be sure to call your pharmacy several days in advance before your medication runs out.
A: Lab tests, x-ray reports and studies may take up to 5 business days after they have been performed. We advise that if after 5 business days you have not heard back from our office, please log into the “Healow” app or Health Portal on our website, to verify results before calling our office.
A: If you need to schedule an MRI, CT or Nuclear Study, please allow our office 5 – 7 business days to obtain authorization from your insurance company. Insurance companies require medical records from your physician be reviewed by the Insurance Company’s medical staff before an authorization can be obtained.
A : If you need a referral, please schedule an appointment with your physician so information can be gathered so that the medical necessity can be documented prior to the referral being issued. This ensures that your insurance company will approve of the referral. This is the reason most insurance companies require that your Primary Care Physician has seen you prior to being sent to a specialist.
A: Yes, if you are a primary care patient of the Healthcare Gallery & Wellness Spa, you are entitled to attend ONE of our many fitness classes taught every week by local Olympic track athletes at NO COST to you. Should you want to participate in the classes 2-3 times a week along with nutrition tracking, please inquire about our tiered fitness memberships/ subscription.
A: The Health Portal accessed through the “Patient Login” on the website or “Healow” app on your phone/iPad, enables you to communicate with your doctor, nurses and staff members easily, safely and securely from the comfort of your home. It can be used to request non-urgent medical advice, request appointments, obtain visit summaries, order medication refills and access patient education. Use our practice code “JGFDCA” to sign into the organization’s healow app to communicate with our practice. Otherwise, if you have pre-registered with our practice, you should have received a Welcome email with a link in the body of that email. Click on that link and use your email address and password sent to you to connect to the Health Portal.
A: If you are a patient of our primary care practice, you are entitled to a 20% discount to other non-essential services (services not covered by insurance) at the Spa. This discount applies to facials, massages, laser skin care services, hair removal, skin tightening, etc. **Spa services have been suspended at this time due to the Coronavirus outbreak.
A: More so during this Coronavirus outbreak, it is essential that we limit contact with other persons as much as possible. As a result, ALL our primary care consultations are conducted through telemedicine at this time. When you choose the type of appointment during the registration process, please choose “Telemedicine”. You can get to that page here. (Insert URL)
A: Please be advised that ALL requests for medical records or forms that need to be completed such as FMLA, Disability and Life Insurance forms are performed by a third party company called Medicopy and may take up to 5 business days to complete. You can obtain more information on how to initiate a request for medical records or form completion here. Alternatively, you can complete this electronic medical records release form here to get that process started now.
Fitness Center - Frequently Asked Questions
A: Depending on the type of membership plan you choose, we are able to provide you a full service guidance on your nutrition which includes food tracking. Our patients and clients have been super successful using our apps to accomplish their goals and have been able to keep their weight off. In fact, you can read some of their reviews here. What we focus on, will allow you to completely change your life and allow you to fit back into your favorite clothes.
Med Spa - Frequently Asked Questions
A: Body treatments such as massages, facials and some anti-aging services contribute to an individual’s mental wellness regardless of gender, cultural background or ethnicity because it can help you feel better, youthful and more confident. This is turn helps you unwind and destress, and develop a better self image.
A: Appearance and confidence-enhancing, beauty-related services and products can enhance your feeling of wellness because it can boost your mood and your self-image. These are vital to your recovery to optimal health and wellness.
A: Well, the answer is that lines and wrinkles are key markers of the aging process as the body’s stores of collagen and hyaluronic acid gets depleted. These two therefore, in combination, can help reduce the lines and replenish the volume lost from important areas like the cheeks and forehead. Cosmetic fillers don’t just make you look better, but they can also boost your collagen and hyaluronic acid levels so that your skin’s natural balance is restored.
A: Massage therapy has been proven to reduce stress and anxiety, relieve tension, relax muscles, reduce pain, improve circulation and immune function, and increase range of motion and flexibility. We also know that an hour of a relaxing body massage by human touch helps to release the strain of a hectic lifestyle and revitalize your weary body.
A: I recommend using these various laser modalities in concert at different times in your treatment regimen to maximize your results and accomplish your goals and we will guide you as you make those decisions. For example, we may couple a skin resurfacing or skin rejuvenation procedure with a skin tightening treatment to give you the best results in a particular area of your skin or face. In other cases, we may recommend a microdermabrasion or facial treatment following a skin resurfacing procedure if we feel that will give you a great outcome. The skin tightening laser will help tighten the sagging skin around the neck and face for a smoother and tighter appearance whereas the microdermabrasion/ facial session will exfoliate any residual brown spots that may have become loosened with the skin resurfacing laser.
Suboxone - Frequently Asked Questions
Suboxone® is a prescription medication used to treat opioid addiction. It was approved for use by the FDA in 2002 and unlike other opioid maintenance medications, Suboxone contains both buprenorphine and naloxone.
Suboxone is an opioid partial agonist, which means it releases the same pleasurable sensations you feel when taking opioids, but to a lesser degree. The pleasurable effects from the suboxone increase with each dose, but level off at a moderate dose, even if you take more. The effects Suboxone produce also last longer, so you may not even need to take it every day.
The Naloxone in the Suboxone also counters the effects of an opioid overdose and blocks the opioid receptors in your brain to assist in the recovery process.
Your specialist at the Healthcare Gallery & Wellness Spa will determine if you’re a good candidate for Suboxone after your initial consultation. The medication is FDA-approved for people who are:
- Diagnosed with opioid dependency
- Willing to follow the safety precautions
- Not diagnosed with a contraindicated health condition
Treatment with Suboxone works best when combined with behavioral therapy so we offer an outpatient opioid use disorder program that includes medications such as Suboxone along with ongoing behavioral therapy and counseling.
Once you have been deemed to be a good candidate for Suboxone, your treatment plan will be initiated. Administration of Suboxone occurs in three phases:
A) Induction phase
The induction phase refers to the initiation of your Suboxone, which is conducted under medical guidance after you’ve gone 12-24 hours without opioids and you’re in the early stages of withdrawal.
B) Stabilization phase
You enter the stabilization phase after you’ve discontinued use of the opioid. Your Suboxone is adjusted as needed to help control cravings and prevent a relapse.
C) Maintenance phase
Once you’re doing well on a stable dose of Suboxone, you’re considered to be in the maintenance phase. You can continue to take Suboxone indefinitely if desired.
You can also discontinue your use of Suboxone after you’ve reached the maintenance phase, but only under medical supervision to help manage withdrawal symptoms.
Opioid dependency is a medical condition that requires physician management with treatments such as Suboxone and behavioral therapy. To learn more about Suboxone and how it can help you, call us today or request an appointment online.